Condition of sale
All sales are via www.copterframes.com website only. Copterframes does not operate any physical stores or offer any kind of in-person retail service. All sales are final once placed by the customer. Copterframes reserves the right to cancel any placed order, which will be refunded in full. We reserve the right to withdraw customer privileges from any person who violates our terms and conditions or conducts themselves in an unacceptable manner.
Shipping time is 5(five) days. For RTF service shipping time is 7(seven) days. For orders subject to special requests, shipping time is 10(ten) days.
Copterframes.com reserves the right to improve through research and development any product. An updated product may replace a deprecated product in the same listing, providing that it forms the same function and has a similar specification or better.
Responsibility & Risk Management
As the Pilot in command YOU are responsible for everything that ultimately happens in regard to your aircraft - Make the time to study and understand how your multicopter functions. As the Pilot in command YOU are responsible for harm caused by modifications and neglect - whether to yourself or to third parties. DO NOT ATTACH any propeller until you accept the responsibility for what you are doing. This responsibility INCLUDES any software and all setting in your Transmitter, failsafe and the GUI. You MUST monitor the voltages of ALL cells in aLiPo battery at all times via telemetry because loss of the primary power will have risk and consequences to persons and property below. You MUST do a range check and understand that radio waves cannot travel through trees or rain or obstructions - in the event of loss of contact you must plan/program your Tx for FAILSAFE condition and descent in a controlled manner.
30 day repair/replacement warranty
All products are covered by a 30-day replacement warranty for normal use. Warranty excludes : crash damage, impact damage, incorrect tools,moisture ingress, trauma damage and misuse. Where a product is considered to be defective in hardware, buyers are required to send a photograph/video showing the hardware problem in detail. Copterframes.com will issue an RMA authority number which must be displayed on the returned package/item. Buyer is responsible for the cost of shipping returned items. Returned items must be shipped via regular registered airmail.
7 day DOA refund - Where an item arrives DOA due to manufacturing fault, buyer has 5 working days (7 calendar days) to request a refund. Refund procedure requires that the item is returned in original condition with supporting photographs of any damage and an RMA number issued as above prior. The refund will only be processed on inspection at Copterframes.com of the returned item for normal use. Normal use includes following of all guidelines and safety-related instructions in the user documentation.
Buyer must control the product upon acceptance. Products which are damaged during shipping ,should not be accepted.
All returns must be done only via regular registered airmail.
Buyers have to use this return address:
INOVATEK Elektronik San.Tic. Ltd. Sti.
Cevizli Mah. Tansel Cd. Saman Sa. Sitesi No:6/F D:48 34846 Maltepe/Istanbul/TURKEY
Colours and finishes are approximate and can vary as a result of the manufacturing process. Where a colour/finish is not available or is discontinued the buyer will have the option to select the new variation of the original colour/finish.
Retail Sales Only
Items are sold on a retail basis and any order or series of orders which appear to be supplying an unauthorised reseller will be cancelled and refunded. All products are sold direct to the end user by this website (Copterframes.com) or by named persons authorised in writing by the directors of Copterframes.com.